Returns and refunds

We want every medicine you take home to be the right one and in good condition.

What can be returned

Unopened strips and packs in their original condition, with the bill, within 7 days of purchase. Cold-chain items (insulin, GLP-1 pens, vaccines) cannot be returned once they leave the pharmacy, because we cannot confirm how they were stored.

Wrong or damaged items

If we gave you the wrong item or it reached you damaged, tell us within 48 hours. We replace it or refund it in full.

How refunds are paid

To the same method you paid by. Online payments are refunded within 7 working days of approval.

Cancelling an order

You can cancel any time before the order is billed by calling or WhatsApping 85198 41154.

If you are admitted to hospital, or your doctor stops or changes a medicine

Return unopened strips and packs within 15 days, with the bill and a note or new prescription from your doctor, and we refund them in full.

If a patient passes away

We are sorry for your loss. The family may return unused, unopened strips and packs within 30 days, with the bill, if they have at least 6 months left before expiry. We refund them in full. We do not ask for a death certificate. Cold-chain items cannot be refunded, but we take back any leftover medicines, opened or unopened, including insulin and pens, and dispose of them safely, free of charge.

If a medicine is recalled

If a maker or the drug regulator recalls a batch we sold you, we contact you and replace it or refund it in full, even if the pack is opened.

If we cannot supply the full order

If an item runs out after you order, we tell you before billing. We never switch you to another brand without asking you first.

If an online payment fails

If money leaves your account but the payment does not reach us, it usually returns by itself within 5 to 7 working days. If it does not, send us the payment reference and we will sort it out with the bank.

Parcels sent abroad

Medicines sent outside India cannot be returned. If we packed a wrong item, tell us within 48 hours of delivery with a photo and we refund that item. If customs holds, returns or destroys a parcel, the medicines and courier charge are not refunded, as agreed when you ordered. If a parcel is lost by the courier, we claim from the courier and pass on what they pay.

Last updated October 2026.